During this time, a significant backlog of service complaints accumulated. At the start of the pandemic, the program was not operational for approximately 3 months as the CRA was focusing on delivering critical services to Canadians. How long it takes to resolve your complaint depends on the complexity of the situation as well as circumstances related to COVID-19. When reviewing your complaint, a service feedback officer may contact you by phone or by mail. You can submit a service complaint if you are not satisfied with the service that you received from the Canada Revenue Agency (CRA). A service feedback officer may contact you by phone or by mail as part of the review process.Ĭomplete Form RC193, Service Feedback to submit your service compliment or suggestion online, by fax or by mail. Your feedback will be forwarded to the appropriate office or program area for consideration. You can submit a suggestion about improving the Canada Revenue Agency (CRA) service(s). A service feedback officer may contact you by phone or by mail as part of the review process. Your feedback will be forwarded onto the responsible manager and/or employee for recognition. You can submit a compliment about a positive experience with the service that you received from the Canada Revenue Agency (CRA). Submit a service compliment or a suggestion
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